We are truly sorry to hear that the there is something missing or damaged with your order? We want to make sure we get this sorted out for you as quickly as possible.
To help us resolve the issue, please can you send us over an image of the part you need with a brief explanation. Once we have this, we can easily resolve this for you.
You can email us at info@blindsdirect.co.uk with these images or you can contact us via live chat