You might be aware of the child safety laws concerning blind chains, cords, and tapes. To meet the BS EN 13120 standards, we assume that the blinds will be installed in an area where children are present, so we provide a standard size chain or cord.
To make sure your blinds are safe for children, we need to know the installation height in writing, from the top of the blind to the floor. This helps us calculate the right length of the chain or cord for your specific setup.
We already have the drop measurement of your window, but we still need the installation height. Could you please reply to this email with that information? Once we have it, we’ll ensure that your blind meets the safety standards and adjust the chain length accordingly.
We can sometimes only provide a longer chain when we use the steel or brass chain option, if your blind currently has a white plastic chain - please let us know what colour you would prefer.
Please either contact us via live chat - Click Here for Live Chat or email us over your installation height so we can resolve this quickly for you.
We look forward to hearing from you.