We are really sorry to hear that the product you received didn’t meet your expectations or it not working as expected. We want to make sure we resolve this for you as quickly as possible.
To help us address the issue, could you please provide a few details? This will assist us in finding the best solution:
- A photo of any damage to the outer packaging.
- A photo of the item taken from a distance, showing the damaged area.
- A clear close-up photo of the damaged area on the item.
If it’s easier for you, feel free to send a video showing the problem with the item.
You can email us at info@blindsdirect.co.uk with these images or you can contact us via live chat
Once we have these details, I’ll pass them along to our Quality Control team. They’ll investigate the issue and let us know how to proceed.