We are really sorry to hear that but please don't worry because we will get it sorted out for you. If the packaging appears damaged but you have not checked the contents yet, then we advise you do that straightaway. If you've already checked and the blinds themselves are damaged, then we'll be more than happy to replace them for you ASAP.
To help us address the issue, could you please provide a few details? This will assist us in finding the best solution:
- A photo of any damage to the outer packaging.
- A photo of the item taken from a distance, showing the damaged area.
- A clear close-up photo of the damaged area on the item.
If it’s easier for you, feel free to send a video showing the problem with the item.
You can email us at info@blindsdirect.co.uk with these images or you can contact us via live chat
One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website