I’m sorry to hear about the trouble with your headrail and your louvres not moving or turning as they should.
Don’t worry, this is usually a simple fix.
Please try the following steps to hopefully sort things out:
- Remove all the louvres from the headrail.
- Pull the chain (or twist the wand) as far as you can, then give it a little extra tug. You might hear a grating noise—this is normal and helps realign the louvre hooks.
- Re-fit the louvres while they’re in the fully open position.
This should help with the alignment and get everything working smoothly again.
If you run into any issues or need more help, please don’t hesitate to get in touch.